PRIVACY POLICY
Established Sept. 1, 2013
We acknowledge that protecting private information of our customers and our employees is a very important social responsibility in conducting our real estate sales business. We make “Protection of information is the bases of our services” as our corporate principle, and we declare that we’ll establish and manage the private information protection management system and improve it continuously as the total company.
1. We shall collect, use and provide the private information only as necessary for the conduction of our real estate business, employment of our staff and their management. We shall not handle private information for the purposes other than necessary for the conduction of our business, and we shall take measures to assure that.
2. We shall observe the regulations and guidelines on the handling of private information set by the government.
3. We shall endeavor to prevent and correct any unauthorized access, leakage, loss or damage to the private information.
4. We shall respond to our customers’ claims and inquiries about private information quickly and properly.
5. We shall improve our private information management system continuously.
WillRaise Co., Ltd. President Hitoshi Shida
Inquiry
Please contact our inquiry counter for out private information protection policy or private information we keep.
E-mail: info@willgrp.co.jp
TEL:+81 3-6402-8500 FAX:+81 3-6402-8501
By mail: Josen Bldg. 5F, 3-1, Shibadaimon 2-chome, Minato-ku, Tokyo 105-0012 JAPAN
We at WillRaise shall handle the private information we obtain through our provision of the services to our customers under our “Private Information Protection Policy”, and treat the information as follows
The usage of private information we collected by other means than those on the papers we received direct from the customers.
The name list of prospective customers we acquired for our sales purposes: we use such lists for telephone marketing and direct mail, to inform the customers of our business proposals.
When we need to execute the works in compliance with the regulations set by the national and local governing bodies.
The information of the seller and buyer we obtained thru the execution of our agency business: To execute such business entrusted with us by the customers.
Disclosure of the private information
We at WillRaise shall handle our customers’ private information which we use on our business under our “Private Information Protection Policy” as follows:
1.The usage of private information we collected direct from our customers by the papers and by other means.
We handle our customers’ private information we obtain through our execution of the business entrusted to us by them, and we shall use them only for the purposes below:
(1) The name list of prospective customers we acquired for our sales purposes: we use such a list for telephone marketing and direct mail, to inform the customers of our business proposals.
(2) The name list of the seminar attendees provided by the seminar organizer: to confirm the attendees.
(3) The information of the seller and buyer we obtained thru the execution of our agency business: To execute such business entrusted with us by them.
(4) Information on the applicants to the jobs posted by us: For the communications with the applicants and their screening.
(5) Information on the employees: For their management and assessment, and also their medical checkup.
2. Provision of the private information to a third party.
We shall not disclose or pass our customers’ private information, except for our own business purposes and the cases in below (1) to (4):
(1) When we get the approval of the customer.
(2) When approved by the law.
(3) When it is necessary to disclose the information to protect the customer or his/her assets, but getting the approval of the customer is difficult.
(4) When it is necessary for the improvement of public health or the promotion of the healthy growth of the children, and when it is difficult to get the approval of the customer is difficult.
3. The procedures we take when disclosing private information.
We shall faithfully comply with our customers’ requests to inform them of the purpose of the usage of their private information, their disclosure, their collections, stopping of the use of the private information, their deletion and stopping of their provision to a third party. We shall confirm your request and respond to you in writing. When we get an inquiry from a customer or his/her agent on the business we’ve been subcontracted, we shall first contact the contractor and respond to you.
4.Inquiry counter for customer inquiry and complaint on private information.
Please contact the following for the disclosure, inquiry and complaint on your private information.
WillRaise Co., Ltd.
Inquiry counter
E-mail: info@willgrp.co.jp
TEL: +81 3-6402-8500 / FAX:+81 3-6402-8501
By mail: Josen Bldg. 5F, 3-1, Shibadaimon 2-chome, Minato-ku, Tokyo 105-0012 JAPAN
Reception hours: 9:00~17:00